Who we are

KCR Academy Ltd provides training, education and information relating to Kinetic Chain Release™ (KCR) and associated courses.

Our website address is: https://kcracademy.com

For questions about this policy or how we use your personal information, contact:

Email: admin@kcracademy.com

Information we collect

Depending on how you interact with us, we may collect:

• Your name, email address, telephone number and postal address
• Information about your profession, training interests and course enquiries
• Information submitted through our website, Meta lead forms, surveys or contact forms
• Course bookings, attendance, qualifications, certification and accreditation records
• Account details and communication preferences
• Records of correspondence with us
• Technical information such as IP address, browser type, device information and website activity
• Marketing preferences, including when and how consent was provided or withdrawn

Payments are handled by secure payment providers. KCR Academy does not normally receive or retain your complete payment-card details.

How we collect your information

We may collect information when you:

• Visit or create an account on our website
• Book, attend or enquire about a course
• Download a brochure or complete a lead form
• Subscribe to receive emails
• Contact us by email, telephone, social media or messaging service
• Complete a survey, assessment, accreditation or certification process
• Interact with our advertising or social-media pages

We may also receive information through service providers that help us operate our website, bookings, advertising and communications.

How we use your information

We may use your information to:

• Provide a brochure, answer an enquiry or supply information you requested
• Process and administer course bookings
• Maintain training, qualification, certification and accreditation records
• Manage website accounts and customer service
• Send administrative information about a booking, course or account
• Send marketing emails where you have consented, or where another lawful permission applies
• Improve our courses, communications, website and advertising
• Protect our website, systems, customers and business from misuse or fraud
• Meet our accounting, legal, regulatory and insurance obligations

Our lawful reasons for processing

Depending on the circumstances, we process personal information because:

• It is necessary to fulfil a contract with you or take steps you requested before entering a contract
• You have given clear consent, including consent to receive marketing emails
• We have a legitimate business interest, such as responding to enquiries, improving our services or protecting our systems
• We must comply with a legal obligation
• It is necessary to establish, exercise or defend legal claims

You may withdraw marketing consent at any time by using the unsubscribe link in our emails or contacting admin@kcracademy.com.

Withdrawing consent does not affect processing that was lawful before consent was withdrawn.

Meta lead forms, Zapier and Constant Contact

When you complete one of our forms on Facebook or Instagram, Meta provides the information you submit to KCR Academy.

We may use Zapier to transfer this information securely into Constant Contact, our email and contact-management provider. This helps us identify existing contacts, prevent unnecessary duplicate records, add consenting contacts to the appropriate list and provide relevant follow-up information.

Submitting a request for a brochure does not automatically require you to consent to ongoing marketing. Where required, we will provide a separate marketing choice.

Meta, Zapier and Constant Contact process information under their own privacy terms and as service providers supporting our activities.

Marketing communications

We will send ongoing promotional emails to individuals only where we have an appropriate lawful permission to do so.

Where we rely on consent, the choice will be clear and separate. Consent will not be assumed from silence or a pre-ticked box.

Every marketing email will provide a way to unsubscribe. We retain limited suppression information when someone unsubscribes so that we can respect their preference and avoid contacting them again accidentally.

Who we share information with

We do not sell personal information.

We may share information with trusted providers where necessary to operate KCR Academy, including:

• Website hosting, maintenance and security providers
• Booking, learning and account-management systems
• Payment providers such as Stripe
• Email and contact-management providers such as Constant Contact
• Automation providers such as Zapier
• Advertising and social-media platforms such as Meta
• Video and embedded-content providers such as Vimeo
• Professional advisers, insurers, regulators or authorities where reasonably required

Providers receive only the information needed to perform their services and are expected to protect it appropriately.

International data transfers

Some service providers may process information outside the United Kingdom.

Where this occurs, we take reasonable steps to ensure that appropriate protections are used, such as an applicable adequacy decision or approved contractual safeguards.

How long we retain information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

Typical retention considerations include:

• Enquiries and lead-form information may be retained for up to 24 months after the last meaningful interaction, unless a continuing relationship or another lawful reason applies
• Marketing information is retained while consent or another lawful permission remains valid
• Minimal suppression records may be retained after an unsubscribe to respect that choice
• Financial and transaction records may be retained for the period required by tax and accounting law
• Student, qualification, certification and accreditation records may be retained for as long as reasonably necessary to verify training and professional status
• Website security logs are retained only for an appropriate operational and security period
• Comments and associated metadata may be retained while the relevant content remains published

We may retain information longer where required by law or where necessary for a legal claim.

Cookies

Our website may use cookies necessary for account access, website operation, security and user preferences.

We may also use optional cookies for analytics, embedded media or advertising. Where the law requires it, these optional cookies will be used only after an appropriate choice or consent has been obtained.

You can manage cookies through our website’s cookie controls and your browser settings.

Comments

Where comments are enabled, we may collect the information entered in the comments form, together with the visitor’s IP address and browser information to help detect spam.

An anonymised string created from an email address may be provided to the Gravatar service. Gravatar’s privacy information is available at https://automattic.com/privacy/.

Media

If users are permitted to upload images, they should avoid including embedded location information such as EXIF GPS data. Website visitors may be able to download and extract that information from published images.

Embedded content

Pages may include embedded videos, images or other content from third-party websites.

Embedded content may behave as though you visited the provider’s website directly. The provider may collect technical information, use cookies or monitor interaction with that content, particularly if you have an account with that provider and are signed in.

Website accounts and password resets

For registered users, we store information supplied within the user profile. Users may be able to view, edit or delete some profile information, although usernames may not be changeable.

If you request a password reset, technical information such as your IP address may be included in or associated with the reset process for security purposes.

Security

We use reasonable administrative and technical measures designed to protect personal information against loss, misuse, unauthorised access or disclosure.

No internet-based system can be guaranteed completely secure. If you believe information has been compromised, contact admin@kcracademy.com promptly.

Your rights

Depending on the circumstances, UK data-protection law may give you the right to:

• Request access to your personal information
• Ask us to correct inaccurate or incomplete information
• Ask us to erase information
• Ask us to restrict how information is used
• Object to certain processing, including direct marketing
• Request transfer of information in an appropriate format
• Withdraw consent
• Complain to the Information Commissioner’s Office

Some rights are subject to legal exceptions. To make a request, email admin@kcracademy.com.

You can learn more or make a complaint through the Information Commissioner’s Office at https://ico.org.uk/.

Children

Our lead-generation advertising and professional training communications are intended for adults. We do not knowingly use these forms to collect information from children.

Changes to this policy

We may update this Privacy Policy when our services, providers or legal responsibilities change.

The current version will be published on this page with its latest revision date.